Customer Care

What personal information we collect:

 

We collect the following types of personal information when you make a purchase or create an account on our website:

• Contact information: This includes your name, email address, phone number, and shipping address.

• Payment information: This includes your credit card or other payment information, which is collected and processed securely by our third-party payment processor.

• Order information: This includes information about the products you have ordered, such as the size, color, and quantity.

• Account information: This includes information you provide when you create an account on our website, such as your username and password.

• Device information: We may collect information about the device you are using to access our website, such as the type of device, operating system, and browser.

• IP address: We may collect your IP address for security purposes and to prevent fraud.

• Marketing information: If you have opted-in to receive marketing communications from us, we may collect information about your marketing preferences.

 

We collect this personal information for the following purposes:

• To fulfill your orders and provide customer service.

• To process payments for your orders.

• To create and manage your account on our website.

• To send you marketing communications, if you have opted-in to receive them.

• To comply with legal and regulatory requirements, such as tax and accounting regulations.

We only collect personal information that is necessary for these purposes, and we will not use your personal information for any other purpose without your consent.

 

How we collect personal information:

 

We collect personal information when you fill out the checkout form or create an account on our website. We also use cookies to track your browsing behavior on our website and collect information about your device and location.

 

We may collect personal information about you from social media companies. We collect this information for the following purposes:

• To personalize your experience on our website by showing you products and promotions that are relevant to your interests.

• To measure the effectiveness of our marketing campaigns.

 

We only collect personal information from social media companies with your consent, and you can revoke this consent at any time by adjusting your social media privacy settings and cookie settings.

 

Legal basis for processing personal data:

 

We process your personal data on the following legal basis:

• To fulfill a contract with you: We process your personal data to process your order, communicate with you about your order, and provide customer service. This processing is necessary to fulfill our contract with you.

• To comply with legal obligations: We process your personal data to comply with our legal obligations, such as tax and accounting obligations.

• To pursue legitimate interests: We process your personal data to prevent fraud, improve our website and services, and market our products and services to you. We believe that these processing activities are necessary for our legitimate interests and do not unduly impact your privacy rights.

• With your consent: We may process your personal data for certain purposes if you have given us your consent to do so. For example, we may ask for your consent to send you marketing emails. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Data Retention

• We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. The criteria used to determine the retention period for personal data includes:

• The purpose for which the personal data was collected

• Whether we have an ongoing relationship with you

• Whether we are subject to a legal obligation, contractual obligation or statutory obligation to retain the personal data

• Whether the personal data is necessary for the establishment, exercise or defense of legal claims

• When we no longer need to retain your personal data, we will securely delete or anonymize it.